The websites and the services offered are NOT addressed to persons who have their registered place of residence outside the MENA region.
BitOasis cannot and does not guarantee the value of digital assets. You acknowledge and agree that the value of digital assets is highly volatile and that buying, selling, trading and the holding of digital assets involves a high risk. The risk of loss in buying, selling, trading or holding of digital assets can be substantial. You should therefore carefully consider whether buying, selling trading or holding of digital assets is suitable for you in light of your financial condition. In considering whether to buy, sell, trade or hold digital assets, you should be aware that the price or value of digital assets can change rapidly, decrease, and potentially even fall to zero. If you are unable to bear the financial risk of loss, please do not use or access the BitOasis Site. You agree that you are solely responsible for any digital asset transactions and the use of the BitOasis Site. All services offered, marketed or promoted by BitOasis will be made available to users through the BitOasis website (www.bitoasis.net). BitOasis does not offer its services through any other platform and does not ask its users to provide their BitOasis account passwords, their online banking or
ATM passwords, debit/credit card CVV numbers or to make payments in person, via cash deposits or money transfer (Western Union, MoneyGram, etc).
You should be aware that the risk of loss in trading or holding Digital Currencies can be substantial. You should therefore carefully consider whether trading or holding Digital Currencies is suitable for you in light of your financial condition.
Thank you for visiting our Platform and choosing to use any of the Services offered via the BitOasis Platform. BitOasis offers the following services: BitOasis Transaction Services and BitOasis Account Services (collectively referred to as “BitOasis Services”, each service is defined below). Except as otherwise stated all services found on the BitOasis Platform are offered without warranty, “as-is,” and with “all faults.”
1.1. Eligibility. You must be eighteen (18) years old or over to create an account (“BitOasis Account”) and use the BitOasis Site. Due to United States regulations and federal laws, US residents or any persons accessing BitOasis from the US are strictly prohibited from using the BitOasis Site and such persons are prohibited from signing up for an account. By using the BitOasis Site or registering for a BitOasis Account, you represent and warrant that you have the right, authority and capacity to enter into an agreement on these terms and to abide by these terms. You also represent and warrant that your BitOasis Account is personal and will only be used by you.
1.2. Closed Loop E-Voucher Services. The following services (the “Closed Loop E-Voucher Services”) are provided to you by BO Technologies, a private limited company incorporated in the United Arab Emirates with company number 2785 and whose registered office is DSO-HQ-F1–105–2, Dubai Silicon Oasis, Dubai, UAE:
*Accepted credit or debit cards must have the Visa or Mastercard logo.
1.3. Digital Asset Services. The following services (the “Digital Asset Services”) are provided to you by BitOasis, a private limited company incorporated in the British Virgin Islands with company number 1897731 and whose registered office is Suite 6, Mill Mall, Wickham’s Cay 1, PO Box 3085, Road Town, Tortola, British Virgin Islands:
We refer to the Closed Loop E-Voucher Services and the Digital Asset Services together as the “BitOasis Services”.
1.4. Fees. A full list of our fees can be found on the Fees Page.
2.1. Registration of a BitOasis Account. In order to use the BitOasis Services, you will need to register for a verified BitOasis Account on the BitOasis Site by providing your first and last name, an e-mail address, password, a copy of your passport, and a personal picture (selfie). We may, at our sole discretion, refuse to open a BitOasis Account for you.
2.2. Identity Verification. You agree to provide us with any and all information we request for the purposes of verifying your identity and for the detection of third-party payments, money laundering, terrorist financing, fraud, or any other type of financial crime, and permit us to keep a record of such information indefinitely. You will be required to complete certain verification procedures before you are permitted to use the BitOasis Services and your access to one or more BitOasis Services, and the limits that apply to your use of the BitOasis Services, may be altered as a result of information collected on an ongoing basis. The information we request may include certain personal information, including, but not limited to, your full name, your registered address, your registered telephone number (fixed or mobile), your valid email address, your date of birth, your taxpayer identification number, your government identification number or your passport number, and information regarding your bank account (such as the name of the bank, the account type, the SWIFT code, the IBAN number, and the account number). In providing us with this or any other information that may be required by us for verification purposes, you confirm that the information you provide us is accurate and authentic. You agree to keep us updated if any of the information you provide us changes. You authorize us to make any necessary inquiries, whether directly or through third parties, that we deem necessary in order to verify your identity or protect you and/or us against fraud or other financial crime, and to take any action we reasonably deem appropriate and necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to fraud prevention or financial crime agencies, and that these agencies may respond to our inquiries in full. Additionally, we may require you to wait a certain period of time after completion of a transaction, before permitting you to further use BitOasis Services and/or before permitting you to engage in transactions beyond certain limits.
2.3. Access. To access the BitOasis Services, you must have the necessary equipment (such as a laptop, computer, smartphone or tablet) and the associated telecommunication service subscriptions to access the Internet. The BitOasis Services can be accessed directly using the BitOasis Site.
3.1. Purchasing a Closed Loop E-Voucher. In order to fund your E-Money Wallet, you can purchase a Closed Loop E-Voucher using one of the payment methods available on the BitOasis Site, such as a bank transfer, or credit or debit card to BO Technologies. You can then redeem your Closed Loop E-Voucher on the BitOasis Site (please see Clause 3.7 for more information).
All BO Technologies services are limited to the purchase of the Closed Loop E-Vouchers for BitOasis only and is governed and construed according to the laws of the UAE. You hereby agree that any purchase, dispute or claim arising out of or in connection with any financial transaction performed on this website shall (a) be governed and construed in accordance with the laws of UAE, and (b) all credit or debit cards used to purchase closed loop e- vouchers must be clearly stated with Visa and Mastercard logos. You further acknowledge and agree that, in accordance with the laws of the UAE, BO Technologies will not provide any financial services to any of the Office of Foreign Assets Control (“OFAC") sanctioned countries in accordance with the law of UAE.
The BitOasis website has a TLS certificate. All debit and credit card details are sent in a secure manner. Card information is not, and will not, be stored by us.
3.2. Purchase of Digital Assets. To purchase Digital Assets, you must follow the relevant instructions on the BitOasis Site.
3.3. Revocation. When you give us instructions to purchase or sell Digital Assets, you cannot withdraw your consent to that purchase or sell request.
3.4. Account Information. You will be able to see your BitOasis Account balance and your transaction history on the BitOasis Site, including (i) the amount (and currency) of each Digital Asset Purchase, (ii) a reference to identify the buyer and/or seller (as appropriate), (iii) any fees charged (including a breakdown of the fees), (iv) where there has been a currency exchange, the rate of exchange, and the amount (in the new currency) after exchange (where you are the payer) or the amount (in the original currency) before the exchange (where you are the payee), and (v) the debit or credit date of each Closed Loop E-Voucher or Digital Asset Purchase (as appropriate).
3.5. Redeeming Closed Loop E-Vouchers. You may redeem all or part of any successfully purchased Closed Loop E-Voucher at any time by selecting the relevant option on the BitOasis Site and following the instructions. If this Agreement is terminated, we will redeem any Closed Loop E-Voucher balance remaining in your BitOasis Account and transfer any remaining balance to the bank account you have registered with us or to the credit or debit card used to purchase the e-vouchers.
Prior to redeeming Closed Loop E-Vouchers, we may conduct checks for the purposes of preventing money laundering, terrorist financing, fraud and other financial crimes. This may mean you are prevented or delayed from redeeming any unredeemed Closed Loop E- Vouchers at the time of the checks.
3.6. Unauthorized and Incorrect Transactions. Where a purchase of Digital Assets and/or redemption of Closed Loop E-Vouchers is initiated from your BitOasis Account using your credentials, we will assume that you authorized such transaction, unless you notify us otherwise.
If you believe you did not authorize a particular transaction or that a transaction was incorrectly carried out, you must contact us as soon as possible and, in any case, no later than 13 months after the relevant transaction occurred, by email free of charge at email@example.com or by submitting a support ticket on the BitOasis Site. It is important that you check your BitOasis Account balance and your transaction history regularly to ensure any unauthorized or incorrect transactions are identified and notified to us at the earliest possible opportunity. We are not responsible for any claim for unauthorized or incorrect transactions unless you have notified us in accordance with this section.
3.7. Refund Rights. If an unauthorized transaction occurs, we will refund you the amount of that transaction and restore your BitOasis Account to the state it would have been in had the unauthorized transaction not taken place. Generally, you will not be liable for losses incurred after you have notified us of the unauthorized use of your BitOasis Account or if we have failed at any time to provide you with the means for notifying us; however:
Where there is a dispute between us and you regarding an unauthorized transaction, we may temporarily credit your BitOasis Account whilst we settle the dispute. Where we determine that the transaction was authorized, we may reverse that credit and correct errors made in any statement of account without prior notice to you. You will also be liable to us for any credited balance you have transferred which was temporarily credited to your BitOasis Account.
Where a transaction is made incorrectly (e.g. through our error) we shall refund to you the amount of that transaction without undue delay and restore your BitOasis Account to the state in which it would have been had the transaction not have taken place, although we will endeavor to provide you with reasonable notice where possible. We will also pay any charges for which we are responsible, and for any interest which you can show that you have had to pay as a consequence of any incorrect or incomplete transaction.
Irrespective of our liability, on your request, we shall try to trace any incorrect or incomplete transaction initiated by you free of charge. However, we cannot guarantee that we will be able to trace such transactions.
Please note that any refund request to your credit or debit card may take between 7 and 10 working days depending on your credit or debit card’s issuing bank.
4.1. In General. Your BitOasis Account enables you to purchase and redeem Closed Loop E-Vouchers from BO Technologies (each such transaction is a “Closed Loop E-Voucher Transaction”). Once you have purchased your Closed Loop E-Voucher, you can redeem your voucher on your BitOasis Account. Your BitOasis Account also allows you send Digital Assets, and request, receive, and store Digital Assets, and trade Digital Assets with third parties, through BitOasis, by giving instructions through the BitOasis Site (each such transaction is a “Digital Asset Transaction”).
We refer to the Closed Loop E-Voucher Transactions and the Digital Asset Transactions together as the “BitOasis Transactions”.
4.2. Closed Loop E-Voucher Transactions. We will process Closed Loop E-Voucher Transactions in accordance with the instructions we receive from you. You should verify all transaction information prior to submitting the instructions to us.
By initiating a Closed Loop E-Voucher Transaction, you agree to pay any and all applicable fees related to the transaction including, but not limited to, account hosting fees, service fees, conversion fees, or banking fees.
We reserves the right to refuse to process, or to cancel or reverse, any purchases or redemptions of Closed Loop E-Vouchers at our sole discretion, including, but not limited to, instances where we suspect the transaction involves (or has a high risk of involvement in) a third party payment, money laundering, terrorist financing, fraud, or any other type of financial crime, in response to a subpoena, court order, or other government order, or if we suspect the transaction is unlawful or violates any other clause of this Agreement.
4.3. Digital Asset Transactions. We will process Digital Asset Transactions in accordance with the instructions we receive from you. You should verify all transaction information prior to submitting the instructions to us. We do not guarantee the identity of any user, receiver, requestee or other party. Digital Asset Transactions cannot be reversed once they have been broadcast to the relevant Digital Asset blockchain.
Once submitted to the relevant Digital Asset blockchain, a Digital Asset Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Digital Asset blockchain. A Digital Asset Transaction is not complete while it is in a pending state. Digital Assets associated with Digital Asset Transactions that are in a pending state will be designated accordingly and will not be included in your Account balance or be available to conduct Digital Asset Transactions with.
By initiating a Digital Asset Transaction, you agree to pay any and all applicable fees related to the transaction including, but not limited to, account hosting fees, exchange fees, service fees, conversion fees, blockchain network fees or banking fees.
We reserve the right to refuse to process, or to cancel or reverse, any purchases or sales of Digital Assets at our sole discretion, including, but not limited to, instances where we suspect the transaction involves (or has a high risk of involvement in) a third party payment, money laundering, terrorist financing, fraud, or any other type of financial crime, in response to a subpoena, court order, or other government order, or if we suspect the transaction is unlawful or violates any other clause of this Agreement.
4.4. Supported Digital Assets. Our Digital Asset Services are only available in connection with those digital currencies that BitOasis supports, which may change from time to time. Under no circumstances should you attempt to use your Account to store, send, request, or receive Digital Assets in any form that we do not support. We assume no responsibility or liability in connection with any attempt to use your Account for digital currencies that we do not support.
If you have any questions about which Digital Assets we currently support, please visit our Knowledge Center.
4.5. Account Access and Keys. When you create a BitOasis Account on the BitOasis Site, you will then be able to perform any BitOasis Service through your personal Account. Once a BitOasis Account has been successfully created, a Private Wallet Key, a Recovery Key, and a Third Party Security Key (“Key(s)”) will be generated that give you access to your BitOasis Account. Two keys will be required at any given time to initiate any BitOasis Transaction.
Private Wallet Key
The Private Wallet Key will be unique and only accessible by BitOasis. In order to perform a transaction on the BitOasis Site, you will be required to input your BitOasis password. Once a transaction is requested by you, BitOasis will review and authenticate the requested transaction and, once authenticated, will supply the Private Wallet Key that must be used in conjunction with the Third Party Security Key to initiate your requested BitOasis Transaction. Although your BitOasis Transaction may be verified, BitOasis is not liable or responsible for any transactions on your personal BitOasis Account. By performing a BitOasis Transaction on your BitOasis Account, you agree that you are solely responsible for any BitOasis Transaction placed. Please ensure your BitOasis Account password is stored safely and securely.
Third Party Security Key
Once a BitOasis Transaction has been requested by you, a Third Party Security Key will be provided by a third party security services provider contracted to hold the Third Party Security Key. The Third Party Security Provider will review and authenticate the BitOasis Transaction. If the BitOasis Transaction is deemed legitimate, the security provider will provide the Third Party Security Key. In the event that any fraudulent activity is suspected with your BitOasis Account, the security provider may decline to provide the Third Party Security Key.
Please be aware that we cannot control the approval or denial of any BitOasis Transactions by the Third Party Security Provider. Users may be required to enter into additional binding agreements with such Third Party Security Providers. We only act as the account vendor and makes no representations or warranties regarding the use of any services provided by the Third Party Security Provider. BitOasis does not have access to your Third Party Security Key and cannot be held responsible for any failure to approve a BitOasis Transaction by the Third Party Security Provider. We cannot be held responsible for any loss or damage to any Third Party Security Keys.
In the event that either the Private Wallet Key or the Third Party Security Key gets compromised, Recovery Keys will be used to access your BitOasis Account. The Recovery Key will be stored and maintained by an independent legal services or accounting firm. In the event that a loss of the Private Wallet Key or Third Party Security Key occurs, an independent digital assets company will be contracted to provide you access to your BitOasis Account. This independent company will liaise with us and with the Third Party Security Key holder in order to recover your digital assets.
We securely store your Private Wallet keys in our control in a combination of online and offline storage. As a result, it may be necessary for us to retrieve certain information from offline storage in order to facilitate a Digital Asset Transaction in accordance with your instructions, and you acknowledge that this may delay the initiation or crediting of such Digital Asset Transactions.
You agree to maintain the confidentiality of your password, any Wallet Keys (defined above), and all activities that occur through the use of your password or Wallet Key, and that you are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality. You are solely responsible for your BitOasis Account, Wallet Key, and password and for any activities that occur within your BitOasis Account. You agree to immediately notify us of any unauthorized use of your password, Wallet Key, or any other breach of security. You agree that BitOasis cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
4.6. Advanced Protocols. Unless specifically announced on the BitOasis Site or other official public statements of BitOasis, we do not support metacoins, coloured coins, side chains, or other derivative, enhanced, or forked protocols, tokens, or coins which supplement or interact with a Digital Asset we support (collectively, “Advanced Protocols"). You should not use your BitOasis to attempt to receive, request, send, store, or engage in any type of transaction involving an Advanced Protocol. The BitOasis Site is not configured to detect and/or secure Advanced Protocol transactions. You acknowledge and agree that we have no responsibility whatsoever in respect of an unsupported Advanced Protocol.
4.7. Operation of Digital Asset Protocols. We do not own or control the underlying software protocols which govern the operation of Digital Assets supported on the BitOasis Site; generally, the underlying protocols are open source and anyone can use, copy, modify, and distribute them. We assume no responsibility for the operation of the underlying protocols and we are not able to guarantee their functionality, security, or availability.
You acknowledge and accept the risk that underlying software protocols relating to any Digital Asset you store in your Account may change.
In particular, the underlying protocols are likely to be subject to sudden changes in operating rules (“forks"), and such forks may materially affect the value, function, and/or the name of the Digital Asset you store in your Account. Where possible, we may provide you with notices or alerts on forks in accordance with Section 11.11 (Contact Information) below and you must read such notices or alerts received from us in order that you may consider how to deal with upcoming forks. However, it is your responsibility to make yourself aware of, and consider how to deal with, upcoming forks. In the event of a fork, there is a risk that we may need to temporarily suspend operations in relation to that fork without providing advance notice to you. We may, in our reasonable discretion, decline to support either or both branches of a fork.
You acknowledge the risks presented by forks and you accept that we have no responsibility to assist you to move or sell an unsupported branch of a forked protocol.
5.1. In General. The Digital Asset Exchange Service enables you to buy Digital Assets using:
Conversely, when you sell Digital Assets, you may elect to receive:
5.2. Closed Loop E-Voucher Transactions. You may purchase supported Digital Assets by redeeming purchased Closed Loop E-Vouchers on the BitOasis Site.
5.3. Central Bank Currency Transactions. You may purchase supported Digital Assets by linking a valid payment method to your Account. You authorize us to debit funds using your selected payment method(s) to complete your purchase. Although we will attempt to deliver Digital Assets to you as promptly as possible, funds may be debited from your selected payment method before the status of your Digital Asset transaction is shown as complete and is reflected in your Account balance.
You may sell Digital Assets in exchange for central bank issued currency supported by BitOasis, or for a balance of another Digital Asset at the prevailing rate of exchange. In such circumstances, you authorize us to debit your Account and to send instructions to credit your selected payment method(s) in settlement of sell transactions. We will send these instructions as soon as reasonably possible. Any central bank issued currency should be credited to your selected payment method(s) by the end of the business day after we send such instructions.
5.4. Transaction Fulfillment. We will do our best to fulfill all purchases of Digital Assets, but in some circumstances we may be unable to. If this is the case, we will notify you and seek your approval to re-attempt the purchase at the current Conversion Rate (as defined below).
5.5. Availability of Payment Methods. The availability of a method of payment depends on a number of factors including, for example, where you are located, the identification information you have provided to us, and limitations imposed by third party payment processors.
5.6. Conversion Rates. Each purchase or sale of Digital Assets by redeeming a purchased Closed Loop E-Voucher or central bank issued currency is subject to a fee (a “Conversion Rate"). Conversion Rate is defined as the liquidity adjusted price of a given digital asset amount in terms of local currency as quoted on the BitOasis Site. The Conversion Rate may be stated as a “Buy Price”, the price (in terms of local currency) at which you purchase digital assets from BitOasis, or as a “Sell Price”, the price (in terms of local currency) at which you sell digital assets to BitOasis. For the purpose of any transaction which incorporates the Conversion Rate, you agree, as a condition of using any BitOasis Services, to accept the Conversion Rate as the sole conversion metric. You agree that BitOasis is solely responsible for setting and determining the Conversion Rate. For all conversions, the prevailing conversion rates will apply; BitOasis will not guarantee a conversion rate for any particular transaction.
The applicable Conversion Rate will be displayed to you on the BitOasis Site prior to each transaction and is stated in each receipt we issue to you. We may adjust our Conversion Rates at any time. We will not process a transaction if the Conversion Rate and any other associated fees would, together, exceed the value of your transaction.
We do not guarantee the availability of any Conversion Rate. We do not guarantee that you will be able to buy and/or sell your Digital Assets at any particular price or time.
5.7. Authorizations; Reversals; Cancellations. By clicking the “Place Order" or “Sell Bitcoins" or “Confirm” button on the BitOasis Site, you are authorizing BitOasis to initiate the transaction at the quoted Price and agree to any associated Conversion Rates. You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful or if your payment method has insufficient funds, you authorize us, in our sole discretion, either to cancel the transaction or to debit any of your other stored payment methods in any amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdraft, insufficient funds, or similar fees charged by your payment provider.
6.1. Transaction Limits. The use of all BitOasis Services is subject to a limit on the amount of volume, stated in local currency, you may transact or transfer in a given week. To view your limits, login to your BitOasis Account and visit the My Limits page. Your transaction limits may vary depending on your payment method, verification steps you have completed, and other factors. We reserve the right to change applicable limits as we deem necessary. If you wish to raise your limits beyond the posted amounts, you may apply for a higher limit.
6.2. Enhanced Due Diligence. We may require you to submit additional information about yourself and provide additional documents or records (“Enhanced Due Diligence"). At our discretion, we may refuse to raise your limits, or we may lower your limits at a subsequent time even if you have completed Enhanced Due Diligence.
We may: a) refuse to complete or block, cancel or reverse a transaction you have authorized, b) suspend, restrict, or terminate your access to any or all of the BitOasis Services, and/or c) deactivate or cancel your BitOasis Account with immediate effect for any reason, including but not limited to where:
We may also refuse to complete a transaction you have authorized where there are insufficient funds in your BitOasis Account and/or insufficient Digital Assets in your BitOasis Account to cover the transaction and (where applicable) associated fees at the time that we receive notification of the transaction.
If we refuse to complete a transaction and/or suspend or close your BitOasis Account, or terminate your use of BitOasis Services in this way, we will (unless it would be unlawful for us to do so) provide you with notice of our actions and the reasons for refusal, suspension or closure and where appropriate, with the procedure for correcting any factual errors that led to the refusal, suspension or closure. In the event that we refuse to complete a transaction and/or suspend your BitOasis Account we will lift the suspension as soon as reasonably practicable once the reasons for refusal and/or suspension no longer exist. However, we are under no obligation to allow you to reinstate a transaction at the same price or on the same terms as the suspended, reversed or cancelled transaction.
We may suspend, restrict, or terminate your access to any or all of the BitOasis Services and/or deactivate or cancel your BitOasis Account, without reason by giving you two months notice. You acknowledge that our decision to take certain actions, including limiting access to, suspending, or closing your BitOasis Account, may be based on confidential criteria that are essential to our risk management and security protocols. You agree that we are under no obligation to disclose the details of its risk management and security procedures to you.
On termination of this Agreement, unless prohibited by applicable law or by any court or other order to which BitOasis is subject in any jurisdiction, you may:
If we suspend or close your account, or terminate your use of BitOasis Services for any reason, we reserve the right to require you to complete the procedures outlined in Section 2.2. (Identity Verification) before permitting you with transfer or withdraw Digital Assets or any pending Closed Loop E-Voucher balance.
You may cancel your BitOasis Account at any time by transferring or exchanging all digital assets associated with your BitOasis Account at the prevailing Conversion Rates. You will not be charged for canceling your BitOasis Account and will only be required to pay for those BitOasis Services used that are subject to charges. If any transaction is in a pending state at the time your BitOasis Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate.
You may not cancel your BitOasis Account to evade an investigation or avoid paying any amounts otherwise due to us. Upon cancellation of your BitOasis Account, you authorize us to cancel or suspend pending BitOasis Transactions and hold any associated funds until we are certain that funding reversal windows are complete. In the event that you or we terminate this Agreement or your access to the BitOasis Services, or de-activate or cancel your BitOasis Account, you will remain liable for all amounts due hereunder and will be required to empty your BitOasis Account by converting your fiat balance (if any) to Digital Assets at the prevailing conversion rates and transfer the Digital Assets out of your Account.
In the event that a technical glitch causes a system outage or any BitOasis Account errors, we may temporarily suspend access to your account until the issue is resolved.
8.1. Release of BitOasis. If you have a dispute with one or more users of the BitOasis Services, you agree that neither we nor our affiliates or service providers, nor any of our respective officers, directors, agents, joint ventures, employees and representatives will be liable for any claims, demands and damages (actual and consequential) of any kind or nature arising out of or in any way connected with such disputes.
8.2. Indemnification. You agree to indemnify us, our affiliates and service providers, and each of our or their respective officers, directors, agents, employees and representatives, in respect of any liabilities, losses and costs (including attorney fees and any fines, fees or penalties imposed by any regulatory authority) that have been reasonably incurred in connection with any claims, demands or damages arising out of or related to your breach and/or our enforcement of this Agreement or any of our Policies, or your violation of any law, rule or regulation, or the rights of any third party.
8.3. Limitations of Liability. We shall only be liable to you for loss or damage caused directly and reasonably foreseeable by our breach of this Agreement and our liability in these circumstances is limited as set out in the remainder of this section.
(For the avoidance of doubt, the term “loss" includes a partial loss or reduction in value as well as a complete or total loss.)
8.3. A. Liability Cap. Except as otherwise provided for in this Agreement, neither we, nor our affiliates or service providers, nor any of our or their respective officers, directors, agents, employees or representatives, will be liable for any amount greater than the combined value of the Digital Asset and Closed Loop E-Voucher balance in your Account at any given time. Where we are considering a specific claim relating to a specific transaction this sum shall be further limited to the amount of the transaction in dispute.
8.3. B. Limitation of Loss. In addition to the liability cap at Section 8.3.A. above, in no event shall we, our affiliates or service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with this Agreement or otherwise:
(i) any loss of profits or loss of expected revenue or gains, including any loss of anticipated trading profits and/or any actual or hypothetical trading losses, even if we are advised of or knew or should have known of the possibility of the same. This means, by way of example only (and without limiting the scope of the preceding sentence), that if you claim that we failed to process a buy or sell transaction properly, your damages are limited to no more than the combined value of the supported Digital Asset and Closed Loop E-Voucher amount at issue in the transaction, and that you may not recover for any „loss“ of anticipated trading profits or for any actual trading losses made as a result of the failure to buy or sell;
(ii) any loss of or damage to reputation or goodwill; any loss of business or opportunity, customers or contracts; any loss or waste of overheads, management or other staff time; or any other loss of revenue or actual or anticipated savings, even if we are advised of or knew or should have known of the possibility of the same;
(iii) any loss of use of hardware, software or data and/or any corruption of data; including but not limited to any losses or damages arising out of or relating to any inaccuracy, defect or omission of Digital Asset price data; any error or delay in the transmission of such data; and/or any interruption in any such data;
(iv) any loss or damage whatsoever which does not stem directly from our breach of this Agreement; and/or
(v) any loss or damage whatsoever which is in excess of that which was caused as a direct result of our breach of this Agreement (whether or not you are able to prove such loss or damage).
8.3. C. Applicable Law. The limitation of liability in this Section 8.3 is subject to any obligations that we have under applicable law and regulation, including our obligation to exercise reasonable care and skill in our provision of the BitOasis Services. Nothing in this Agreement shall limit our liability resulting from our fraud or fraudulent misrepresentation, gross negligence, deliberate misconduct, for death or personal injury resulting from either our or our subcontractor's negligence.
8.4. No Warranties. The BitOasis Site is provided on an “as is", “with all faults” and “as available" basis. We, our officers, directors, shareholders, employees and agents expressly disclaim all warranties of any kind, expressed, implied or statutory, relating to the BitOasis Site and its content including without limitation the warranties of title, merchantability, fitness for a particular purpose, non-infringement of proprietary rights, course of dealing or course of performance. We do not warrant that a) the BitOasis Site will meet your specific requirements, b) the BitOasis Site will be uninterrupted, timely, secure or error-free, c) the BitOasis Transactions will be accurate, error-free, reliable or complete, d) any errors on the BitOasis Site will be corrected, or e) any services through the BitOasis Site will meet your expectations or requirements.
We do not warrant and are not responsible for any injuries or losses sustained by you as a result of your use of the BitOasis Site. We do not warrant that your use of the BitOasis Site is lawful in any particular jurisdiction, and we specifically disclaim any such warranties. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimer may not apply to you to the extent such jurisdiction’s law is applicable to you and this Agreement. By accessing or using the BitOasis Site, you represent and warrant that your activities are lawful in every jurisdiction where you access or use the BitOasis Site.
In no event shall we be liable for any damages whatsoever, whether direct, indirect, general, special, exemplary, compensatory, consequential, and/or incidental, arising out of or relating out of, or relating to the conduct of you or anyone else in connection with the use of the BitOasis Site, including without limitation, loss, impairment, bodily injury, death, emotional distress, damage to your possessions and/or any other damages resulting from any BitOasis Transactions initiated on the BitOasis Site, unauthorized access to or alteration of your transmissions to the BitOasis Site and errors, mistakes or inaccuracies of any content on the Site. You agree to take reasonable precautions when executing BitOasis Transaction.
Notwithstanding any provision of this Agreement, if your jurisdiction has provisions specific to waiver or liability that conflict with the above, our liability is then limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for a) death or personal injury caused by negligence or that of any of its officers, employees or agents, b) fraudulent misrepresentation, or c) any liability which is not lawful to exclude either now or in the future.
If you are a resident of a jurisdiction that requires a specific statement regarding release, you would waive any similar provisions in law, regulation or code that has the same intent or effect. We are not responsible for the actions, content, information or data of third parties, and you agree to release us, our directors, officers, employees and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against such third parties. Your ability to use the BitOasis Site is contingent on your agreement with this and all other sections of this Agreement. Where allowed, you agree that our total liability to you is not more than USD 100 or the total amount you paid to use our service within the last year, whichever is greater.
We make no representations about the accuracy or completeness of historical Digital Asset price data available on the BitOasis Site.
8.5. Safety and Security of Your Computer and Devices. BitOasis is not liable for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from us. BitOasis customer support will never ask to screen share or otherwise seek to access your computer or account; similarly, we will not ask for your two factor authentication (2FA) codes. Always log into your BitOasis Account through the BitOasis Site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.
8.6. No Liability for Breach. We are not liable for any breach of the Agreement where the breach is due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, nor are we liable where the breach is due to the application of mandatory legal rules.
9.1. Contact BitOasis. If you have any feedback, questions, or complaints, contact us via email at firstname.lastname@example.org or by submitting a support ticket on the BitOasis Site. When you contact us please provide us with your name, address, and any other information we may need to identify you, your BitOasis Account, and the transaction on which you have feedback, questions, or complaints.
9.2. Complaints. In the event of a complaint, please set out the cause of your complaint, how you would like us to resolve the complaint and any other information you believe to be relevant. We will acknowledge receipt of your complaint if you contact us by submitting a support ticket on the BitOasis Site. A Client Relations officer (“Officer") will consider your complaint. The Officer will consider your complaint without prejudice based on the information you have provided and any information provided by BitOasis. Within 30 business days of our receipt of your complaint the Officer will address all points raised in your complaint by sending you an e-mail (“Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the way your requested; (ii) make a determination rejecting your complaint and set out the reasons for the rejection; or (iii) offer to resolve your complaint with an alternative solution. In exceptional circumstances, if the Officer is unable to respond to your complaint within 30 business days for reasons beyond BitOasis’s control, the Officer will send you a holding reply indicating the reasons for a delay in answering your complaint and specifying the deadline by which the Officer will respond to your complaint (which will be no later than 60 business days from our receipt of your complaint).
9.3. Offers. Any offer of resolution made to you will only become binding on us if accepted by you. An offer of resolution will not constitute any admission by us of any wrongdoing or liability regarding the subject matter of the complaint.
Personal Data. You acknowledge that we may process personal data in relation to you (if you are an individual), and personal data that you have provided or in the future provide to us in relation to your employees and other associated or other individuals, in connection with this Agreement, or the BitOasis Services. Accordingly, you represent and warrant that:
11.1. Limited License. We grant you a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use the BitOasis Site, and related content, materials, information (collectively, the “Content") solely for approved purposes as permitted by us from time to time. Any other use of the BitOasis Site or Content is expressly prohibited and all other right, title, and interest in the BitOasis Site or Content is exclusively the property of BitOasis and its licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. “BitOasis.net", “BitOasis" and all logos related to the BitOasis Services or displayed on the BitOasis Site are trademarks or registered marks of BitOasis or its licensors. You may not copy, imitate or use them without our prior written consent.
11.2. Website Accuracy. Although we intend to provide accurate and timely information on the BitOasis Site, the BitOasis Site (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may, to the extent permitted by applicable law, be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the BitOasis Site are your sole responsibility and we shall have no liability for such decisions. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third party sites accessible or linked to the BitOasis Site.
11.3. Third Party Applications. In order to access BitOasis Services users are required to provide an email address and create a password. BitOasis offers two factor authentication (2FA) via a user's mobile device (Short Message Service, SMS, or a supported Time-based One Time Password, TOTP, application). A verified phone number is required to enable two factor authentication (2FA) via SMS. Users are responsible for keeping electronic devices through which BitOasis Services is accessed safe and maintaining adequate security and control of any and all security details that are used to access the BitOasis Services. This includes taking all reasonable steps to avoid the loss, theft or misuse of said electronic devices and ensuring that said electronic devices are password protected. Any loss or compromise of personal electronic devices or security details may result in unauthorized access of a user's BitOasis Account by third-parties and the loss or theft of any Closed Loop E-Voucher balance, Digital Assets and/or funds held in your BitOasis Account and the misuse of any associated accounts, including linked bank account(s) and credit/debit card(s). Users must keep security details safe at all times. For example, passwords and TOTP authentication seeds be safeguarded and not shared or made visible to others. BitOasis strongly recommends the use of password and second factor protected password managers to safeguard login credentials and Personal Identification Numbers, PINs, and/or biometric authentication features to safeguard second factor generating mobile devices.
11.4. Export Controls and Sanctions. Your use of the BitOasis Services and the BitOasis Site is subject to international export controls and economic sanctions requirements. By purchasing Closed Loop E-Vouchers, or by sending, receiving, buying, selling, trading or storing Digital Assets through the BitOasis Site or BitOasis Services, you agree that you will comply with those requirements. You are not permitted to use any of the BitOasis Services through the BitOasis Site if: (1) you are in, under the control of, or a national or resident of Cuba, North Korea, Syria, or any other country subject to international sanctions (a “Sanctioned Country"); or (2) you intend to supply any acquired or stored Digital Assets or BitOasis Services to a Sanctioned Country (or a national or resident of a Sanctioned Country). The BitOasis Services will not be provided to any of the OFAC (sanctioned) countries in accordance with the law of UAE. In the event that we learn that you are making any such prohibited payments or wallet transactions, we may lower your weekly transaction limits, suspend or terminate your account.
11.5. Amendments. The website policies may be changed/updated as per requirements and standards. Hence you are encouraged to frequently visit this section in order to be aware of the latest updates to this Agreement. Modifications will be effective on the day they are posted.
11.6. Relationship of the Parties. This Agreement is binding upon and shall inure to the benefit of both parties and their respective successors, heirs, executors, administrators, personal representatives, and permitted assigns. You may not assign this Agreement without our prior written consent. No third party shall have any rights hereunder.
11.7. Privacy of Others; Marketing. If you receive information about another user through the BitOasis Services, you must keep the information confidential and only use it in connection with the BitOasis Services. You may not disclose or distribute a user's information to a third party or use the information except as reasonably necessary to effect a transaction and other functions reasonably incidental thereto such as support, reconciliation and accounting unless you receive the user's express consent to do so. You may not send unsolicited email to a user through the BitOasis Services.
11.8. Password Security. In order to access BitOasis Services you will be required to create or be given security details, including a username and password. You are responsible for keeping the electronic device through which you access BitOasis Services safe and maintaining adequate security and control of any and all security details that you use to access the BitOasis Services. This includes taking all reasonable steps to avoid the loss, theft or misuse of such electronic device and ensuring that such electronic device is encrypted and password protected. Any loss or compromise of your electronic device or your security details may result in unauthorized access to your BitOasis Account by third parties and the loss or theft of any Closed Loop E-Voucher balances, Digital Assets and/or funds held in your BitOasis Account and any associated accounts, including your linked bank account(s) and credit card(s). You must keep your security details safe at all times. For example, you should not write them down or otherwise make them visible to others.
11.9. Security Breach. If you suspect that your BitOasis Account or any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or BitOasis (together a “Security Breach"), you must notify BitOasis as soon as possible by email free of charge via email at email@example.com or by submitting a support ticket on the BitOasis Site and continue to provide accurate and up to date information throughout the duration of the Security Breach. You must take any steps that we reasonably require to reduce, manage or report any Security Breach. Failure to provide prompt notification of any Security Breach may be taken into account in our determination of the appropriate resolution of the matter.
11.10. Contact Information. You are responsible for keeping your email address and telephone number up to date in your Account Profile in order to receive any notices or alerts that we may send you (including notices or alerts of actual or suspected Security Breach).
11.11. Taxes. It is your responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the BitOasis Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is available through your BitOasis Account.
11.12. Unclaimed Property. If we hold Closed Loop E-Voucher balances or Digital Assets, and we are unable to contact you and have no record of your use of the BitOasis Services for several years, applicable law may require us to report the Closed Loop E-Voucher balance or Digital Asset balance as unclaimed property to the authorities in certain jurisdictions. We will try to locate you at the address shown in our records, but if we are unable to, we may be required to deliver any such Closed Loop E-Voucher balances or Digital Assets to the authorities in certain jurisdictions as unclaimed property. We reserve the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.
11.13. Entire Agreement. This Agreement (including documents incorporated by reference herein) comprise the entire agreement between you and BitOasis.
11.14. Interpretation. Section headings in this Agreement are for convenience only, and shall not govern the meaning or interpretation of any provision of this Agreement.
11.15. Transfer. This Agreement is personal to you and you cannot transfer or assign your rights, licenses, interests and/or obligations to anyone else. We may transfer or assign our rights licenses, interests and/or our obligations at any time, including as part of a merger, acquisition or other corporate reorganization involving BitOasis, provided that this transfer or assignment does not materially impact the quality of the BitOasis Services you receive.
11.16. Security Interests. You must not create security over your Closed Loop E-Voucher balance or Digital Assets unless we say you can in writing.
11.17. Invalidity. If any provision of this Agreement is determined to be invalid or unenforceable under any applicable law, this will not affect the validity of any other provision.
11.18. Enforcement of Our Rights. We may not always strictly enforce our rights under this Agreement. If we do this, it will be just a temporary measure and we may enforce our rights strictly again at any time.
11.19. Language. This Agreement and any information or notifications that you or we are to provide should be in English. Any translation of this Agreement or other documents is provided for your convenience only. In the event of any inconsistency, the English language version of this Agreement or other documents shall prevail.
11.20. Survival. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, the sections relating to suspension or termination, BitOasis Account cancellation, debts owed to BitOasis, general use of the BitOasis Site, disputes with BitOasis, and general provisions, will continue to be binding and operate after the termination or expiration of this Agreement.
You may not use your BitOasis Account to engage in the following categories of activity (“Prohibited Uses"). The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of BitOasis Services involves a Prohibited Use, or have questions about how these requirements apply to you, please submit a request by submitting a support ticket on the BitOasis Site.By opening a BitOasis Account, you confirm that you will not use your Account to do any of the following:
In addition to the Prohibited Uses described above, the following categories of businesses, business practices, and sale items are barred from BitOasis Services (“Prohibited Businesses"). Most Prohibited Businesses categories are imposed by Card Network rules or the requirements of our banking providers or processors. The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of BitOasis Services involves a Prohibited Business, or have questions about how these requirements apply to you, please contact us by submitting a support ticket on the BitOasis Site.
By opening a BitOasis Account, you confirm that you will not use BitOasis Services in connection with any of following businesses, activities, practices, or items:
Using the Services to make the following types of transactions is prohibited; BitOasis reserves the right to monitor for payments or wallet transactions that relate to:
Transfers of acquired or stored digital assets to/from individuals or exchanges based in Cuba, North Korea, Iran, Syria or any other country subject to international sanctions are also prohibited.
In the event that BitOasis learns that you are making any such prohibited payments or wallet transactions, BitOasis may lower your weekly transaction limits, suspend or terminate your account.
You are entitled to operate one verified account at a time and cannot register and operate more than one account. BitOasis reserves the right to suspend or terminate any such accounts found over the period.
BitOasis uses multi-level systems and procedures to collect and verify information about you in order to protect BitOasis and the community from fraudulent users, and to keep appropriate records of BitOasis’s customers. Your access to one or more BitOasis Services, and limits including daily or weekly deposit, withdrawal and trading limits, may be based on the identifying information and/or proof of identity you provide to BitOasis.
BitOasis may require you to provide or verify additional information, or to wait some amount of time after completion of a transaction, before permitting you to use any BitOasis Services and/or before permitting you to engage in transactions beyond certain volume limits. You may determine the volume limits associated with your level of identity verification by visiting the My Limits page.
If you wish to raise your limits beyond the posted amounts, you may apply for a higher limit. BitOasis will require you to submit to Enhanced Due Diligence. Additional fees and costs may apply, and BitOasis does not guarantee that we will raise your limits.
This policy describes how BitOasis delivers communications to you electronically. We may amend this policy at any time by providing a revised version on our website. The revised version will be effective at the time we post it. We will provide you with prior notice of any material changes via our website.
You agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, “Communications") that we provide in connection with your BitOasis Account and your use of BitOasis Services. Communications include:
We will provide these Communications to you by posting them on the BitOasis website, emailing them to you at the primary email address listed in your BitOasis profile, and/or through other electronic communication such as text message or mobile push notification.
You may withdraw your consent to receive Communications electronically by submitting a support ticket on the BitOasis Site. If you fail to provide or if you withdraw your consent to receive Communications electronically, BitOasis reserves the right to immediately close your Account or charge you additional fees for paper copies.
It is your responsibility to provide us with a true, accurate and complete e-mail address and your contact information, and to keep such information up to date. You understand and agree that if BitOasis sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, BitOasis will be deemed to have provided the Communication to you.
You may update your information by logging into your account and visiting settings or by submitting a support ticket on the BitOasis Site.
[Last updated: April 08, 2019]